Due to the sensitive nature of our products we do not offer Returns/Exchanges at this time. All merchandise are diligently inspected for damages & imperfections prior to packaging. Goods are securely packaged & shipped via UPS.
Perishable goods such as Health & Personal Care, Swimwear & Undergarments, and like items cannot be returned. We also do not accept products that are intimate or sanitary goods.
We require a receipt or proof of purchase for any claims of defective goods which must be emailed to firstname.lastname@example.org within 24 hours of delivery confirmation. Claim must Include Photos of damage.
Credit towards future purchases and or possible exchange (if applicable)
We may replace items if they arrive defective or damaged contingent inventory allows. If you may like to exchange it for the same item, send us an email with photos of damaged item(s) to email@example.com within 24 hours of delivery.
Sale items (if applicable)
Only regular priced items may file a defective claim request, unfortunately sale, clearance and discounted items cannot be exchanged.
There are certain situations where a partial credit may be granted (if applicable)
Any item not in its original condition, is damaged or missing accessories for reasons not due to our error will not be returned and or exchanged, however may be applicable for partial credit towards future purchases (if applicable).
Any claim that is made more than 48 hours after confirmation of delivery will be automatically denied exchang/ refund/ credit.
Credits and or Exchanges (if applicable)
Once your defective claim merchandise is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your defective claim .
If you are approved, then your exchange will be processed, and a credit may automatically applied to your Wet Barr Account (if applicable) or original method of payment (if applicable) Contingent approval.
In case of original payment reimbursement (if applicable)
If you haven’t received funds yet, first check your bank account again.
Then contact your credit card company, it may take some time before your funds are officially posted.
Next contact your bank. There is often some processing time before a credit is posted.
If you’ve done all of this and you still have not received your funds yet, please email firstname.lastname@example.org Include Claim & Invoice number (ex. Return1234..) in the subject line.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we may consider a credit and or exchange (If Applicable) to the gift giver and she/he will find out about your claim. Any item not in its original condition, is damaged or missing accessories for reasons not due to our error will not be approved for exchange but may be applicable for partial credit on future purchases.
To return your defective product, you should email email@example.com
Label CLAIM & INVOICE NUMBER (ex. Return1234...) In the subject line of your email.
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you receive an exchange, the cost of exchange shipping will be deducted from your awarded claim.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your claimed item. We will not be liable for undelivered packages.